📲 Getting Started
How do I download VaultVPN?+
Visit vaultvpn.app/download and tap the button for your platform (Android or iOS). The app is free to download with no account required.
Do I need to create an account?+
No. The free plan requires no account. Just download and connect. If you upgrade to Premium, you'll create an account to manage your subscription.
How do I connect to the VPN?+
Open VaultVPN, tap the server you want (or let it auto-select), then tap the Connect button. The shield icon turns green when you're connected.
How do I know if VaultVPN is working?+
The app shows a green shield when connected. You can also search "what is my IP" in your browser — it should show the VPN server's location, not yours.
⚙️ Troubleshooting
VaultVPN won't connect. What should I do?+
First, try a different server. If that doesn't help: restart the app, check your internet connection, and make sure VPN permissions are granted in your device settings.
My internet is slow while using the VPN.+
Try connecting to a geographically closer server. Also check your base internet speed without the VPN — VaultVPN can't be faster than your connection allows.
The app keeps disconnecting.+
Enable the auto-reconnect feature in Settings. Also check that your device's battery optimization is not killing the VaultVPN process in the background.
VaultVPN is blocked at my school/work.+
Some networks block VPN traffic. Try switching between available servers — some are more likely to work on restricted networks. Contact support if none work.
💳 Billing & Plans
How do I upgrade to Premium?+
Tap 'Upgrade' in the app, or visit vaultvpn.app/pricing. Billing is processed securely through your app store or payment processor.
Can I cancel anytime?+
Yes. Cancel Premium anytime from the app settings or your app store subscription management. You keep Premium access until the end of your billing period.
Is there a refund policy?+
Yes. Contact support within 7 days of a Premium purchase for a full refund, no questions asked.
What happens to my data if I downgrade to Free?+
Nothing changes on our end. You'll switch to Free plan limits (3 servers, 5 GB/mo) when your Premium period ends.
🔒 Privacy & Security
What data does VaultVPN collect?+
We collect minimal data: app diagnostics (crash reports) and payment information for Premium users. We never collect browsing history, DNS queries, or IP addresses. See our Privacy Policy for full details.
Does VaultVPN protect against DNS leaks?+
Yes. VaultVPN routes all DNS queries through the encrypted tunnel to prevent DNS leaks that could reveal your browsing activity.
What happens if the VPN drops?+
The kill switch (enabled by default on Premium) blocks all internet traffic until the VPN reconnects, so your real IP is never exposed.
Is VaultVPN safe to use on public Wi-Fi?+
Yes — that's exactly what it's designed for. Public Wi-Fi is a common attack vector. VaultVPN encrypts all traffic before it leaves your device.
Still need help?
Our support team responds within 24 hours. Include your device model and app version to help us diagnose faster.
Contact Support